Fernco, Inc. Privacy & Security Statement

Fernco Inc. and its subsidiaries (“Fernco) have a long-standing commitment to safeguard the privacy of information entrusted to us.  The privacy principles and procedures set forth below are intended to tell you how we collect, use and distribute user information via our primary public web site (www.fernco.com), and any other web sites operated by Fernco (the “Site”).  This Privacy Statement does not cover information collected from sources other than the Site.  By using or accessing the Site, you are accepting the practices described in this Privacy Statement. 

Information on Privacy

The federal government and technology industry have developed practical tips to help you guard against Internet fraud, secure your computer and protect your personal information.

Types and Uses of Personal Information

If you use the Site, personally identifiable information about you may be collected and processed by Fernco’s employees and agents.  We generally limit access to personal information about you (except as otherwise disclosed in this Privacy Statement) to employees and agents who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.  In general, we only collect such information (such as your name, address, phone number, and e-mail address) when you knowingly provide it to us.  If you access the restricted access portions of the Site, you may be required to provide additional personally identifiable information.  Fernco may automatically collect or process your Internet domain or IP address, as well as your browser type, type of operating system you use, the domain name of your Internet service provider and pages visited on the Site, as part of the operation of the Site or during the course of your activities on or use of the Site.

By using the Site (which resides in part on servers located in the United States), you unambiguously consent to any collection, processing, transfer or use of any personal data.

If you do not consent to any collection, processing, transfer, or use of such information, please discontinue use of the Site.

Information We Collect and How We Use It

Personal Information

You may choose to provide personal information (such as your name, address, phone number and email address) on the Site. This Privacy Statement lists some of the ways you may provide the information and the types of information you may submit, and how we may use such information. Some of the features listed below may not be present on a website or web page from which you have accessed this Privacy Statement.

Contact Us

If you email us through the "Contact Us" link on the Site, we may ask for information such as your name, phone number, country, zip code and email address so we can respond to your questions and comments. You may choose to provide additional information as well, such as your postal address or fax number.

Newsletters & Product Updates

If you would like to receive any of our newsletters or product update notices, we may ask for your name and email address so we can send you such requested newsletters and product update notices, and communicate with you.

Questionnaires and Surveys

We occasionally may ask visitors to the Site to complete online surveys and opinion polls to improve the usefulness of the Site. In conducting these surveys we may ask you for information such as your name and email address. We do not keep any personal information about you in connection with your participation in a survey unless you specifically agree to provide that information.

Send Information

On certain pages of the Site you can send certain information and pages to your friends. To do so, we ask you to provide your name and your friend's email address. We also may ask for your email address.  By providing another person's contact information to us, you acknowledge that you have obtained appropriate consent to provide this information and to have this individual receive the information you have asked us to send. We use this information to send the information and pages to your friends and to communicate with you. We will not use information you provide about other people for any purpose except the purpose you direct without first getting their consent.

Parts and Accessories

If you purchase parts and accessories through the Site, we ask for your contact information, including your name, postal address, phone number and email address and your payment information, including your credit card number and billing and shipping information. We ask for this information so we can confirm and process your order, provide you with updates on your order, process any returns, contact you concerning your order, and otherwise communicate with you.

Locating a Dealer or Distributor

If you would like to locate a dealer, we ask for your zip code. If you would like directions to a local dealer, we ask for your physical address. You may also choose to provide your email address when locating a dealer through the Site. We use this information to provide the contact information for and directions to a dealer.

Buying Products, Parts and Accessories

If you would like to buy Fernco products, parts or accessories, we may ask for your zip code so we can direct you to the web site of an authorized dealer.  For some products, parts or accessories we may allow you to purchase through our website and then provide your name, postal address, phone number and e-mail address and payment information, including your credit card number and billing and shipping information to the authorized dealer who will fulfill your order.

Non Personal Information

We may collect certain aggregate and non personal information when you visit the Site. Aggregate and non personal information does not relate to a single identifiable visitor. It tells us such things as how many users visited the Site and the pages accessed. By collecting this information, we learn how to best tailor the Site to our visitors. We collect this information either through "cookie" technology or with "web beacons", as explained below.


Like many companies, we may use browser cookies on the Site. Browser cookies are bits of text that are placed on your computer's hard drive when you visit certain web sites. We use browser cookies to tell us, for example, whether you've visited us before or if you're a new visitor and to help us identify features in which you may have interest. Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site.

The "help" portion of the toolbar on most browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie, and how to disable existing browser cookies. Remember though, without browser cookies, you may not be able to take full advantage of all the features of the Site.

We also may use flash cookies on the Site to enhance your online experience. Flash cookies are similar to browser cookies, except that they can store data more complex than simple text. Flash cookies, by themselves, cannot do anything to or with the data on your computer. In addition, flash cookies cannot access or remember your email address or other personal information unless you provide the information on the Site. We may use flash cookies to provide you with a better user experience. You can manage and disable flash cookies by clicking here for Manage and Disable Flash Cookies.

Web Beacons

Certain pages on the Site contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. We use log files to store the data that is collected through web beacons.

We may use third party web beacons to help manage online advertising. These web beacons are provided by our ad management partner. Web Beacons enable our ad management partner to recognize a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to the Site. The cookie on your web browser was placed by us, or by another advertiser who works with our ad management partner. With both cookies and web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, postal address, phone number, or email address.

Third Party Advertising and Links to Other Web Sites

We may work with third parties to serve our ads on other web sites as well as the Site. Some of these ads contain cookies and/or web beacons that are used to track user behavior. This privacy policy does not cover the use of cookies or web beacons set by third parties. We do not have control over, or access to, the information contained in these third party cookies or web beacons. For more information about these specialized cookies and other technologies, and how to "OPT OUT" of information collection by these companies, we suggest you visit http://networkadvertising.org/optout_nonppii.asp.

How We Use Information We Collect

We do not sell or otherwise disclose personal information about our web site visitors, except as described here. We may share personal information you provide within the Fernco family of companies and with third parties that may offer you products or services we believe may interest you. We also may share personal information provided by web site visitors with service providers we have retained to perform services on our behalf. For example, we may share personal information you provide with third parties who assist us in: product delivery and installation; warranty or service claims; parts delivery; repair service; product recall; order processing; billing; payment processing; offering or processing rebates, promotions, discounts, and/or products; quality of product or service surveys; marketing analysis; and product or service offerings.  To the extent that entities other than Fernco have access to your information, they will have agreed with Fernco to follow or already have privacy practices no less protective than our practices described in this Privacy Statement, to the extent allowed by applicable law.  In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided through the Site in a manner that is consistent with this Privacy Statement.

Information We Transfer

We may transfer the personal information we collect on the Site to other countries where we do business, but we will do so only for the purposes described above. When we transfer your information to other countries, we will protect that information as described here unless otherwise required by applicable laws.

Security Measures

Fernco has implemented commercially reasonable technological and operational security processes to protect your personally identifiable information from loss, misuse, or alteration. 

Links to Other Sites

We provide links to other web sites for your convenience and information. These sites may have their own privacy statements in place, which we recommend you review if you visit any linked web sites. We are not responsible for the content of linked sites or any use of the sites.

Children's Privacy

The Site is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the site, we will delete the information from our records.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on the Site.

Data Retention

Fernco will not retain your personal information longer than is legally allowed.

Updates to Our Privacy Statement

This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our online information practices. We will post a notice on the Site to notify you of any significant changes to our Privacy Statement and indicate at the top of the statement when it was most recently updated.

How to Contact Us

If you have any questions or comments about this Privacy Statement, or if you would like us to update information we have about you or your preferences, please visit our Contact Us page